Sveves Labs Privacy Policy

Effective Date: August 13, 2026

1. Introduction

Sveves Labs ("we", "us", "our", or the "Company") develops and provides mobile games, mobile applications, communication applications, messaging services, and other digital products and services (collectively, the "Services").

This Privacy Policy explains what information we may collect, how we use, store, process, and protect it when you use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The exact categories of information collected may vary depending on the features of a particular Service.

2.1. Information You Provide

We may collect information that you voluntarily provide, including:

• Name, username, display name, or nickname;
• Email address;
• Account and profile information;
• Preferences and application settings;
• Content, messages, saved data, game progress, or other information you choose to provide through the Service;
• Information submitted when contacting customer support.

Sveves Labs does not collect or store users' phone numbers as part of its standard account or profile functionality, unless a specific Service clearly states otherwise before such information is provided.

2.2. Information Collected Automatically

When you use our Services, we may automatically collect certain technical and usage information, including:

• IP address;
• Device type and model;
• Operating system and version;
• Application version;
• Device language and regional settings;
• Technical device or application identifiers;
• Login and session information;
• Usage frequency and session duration;
• Game or application progress and interactions;
• Crash reports, diagnostics, errors, and performance data;
• Network and connection information;
• Security-related event information.

2.3. Information from Third-Party Services

If a Service allows you to sign in or connect through a third-party provider, such as Apple, Google, or another authentication service, we may receive limited information from that provider in accordance with your settings and the provider's privacy policy.

We do not receive your third-party account password.

3. How We Use Information

We may use collected information for the following purposes:

3.1. Providing the Services

• Creating and managing user accounts;
• Authenticating users;
• Providing application, game, messaging, or communication features;
• Saving user preferences and progress;
• Synchronizing information across devices where supported;
• Providing personalized functionality.

3.2. Improving Our Products

We may analyze usage and technical information to:

• Improve user experience;
• Fix bugs and technical issues;
• Develop new functionality;
• Improve performance, reliability, and usability;
• Understand how users interact with our Services.

3.3. Communication

We may use your email address to:

• Send important account or security notifications;
• Respond to support requests;
• Provide account recovery where available;
• Notify you about significant updates to a Service or this Privacy Policy;
• Send product-related communications where permitted by applicable law.

3.4. Security and Abuse Prevention

We may process information to:

• Detect suspicious or unauthorized activity;
• Prevent fraud, abuse, spam, and misuse;
• Protect users, accounts, infrastructure, and our Services;
• Investigate technical or security incidents;
• Enforce our Terms of Use.

4. Data Storage and Security

4.1. Data Storage

We may use our own infrastructure and third-party providers for hosting, databases, analytics, authentication, crash reporting, cloud storage, and other technical services.

The technologies and providers used may differ between individual Sveves Labs products.

4.2. Security Measures

We use reasonable administrative, organizational, and technical measures designed to protect personal information, which may include:

• Encryption during transmission;
• Access controls;
• Secure authentication mechanisms;
• Infrastructure and software updates;
• Monitoring for errors and potential security threats;
• Restricting access to personal information to authorized persons and service providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

4.3. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the relevant Service;
• Maintain user accounts;
• Fulfill legal or regulatory obligations;
• Resolve disputes;
• Protect our legitimate interests and enforce agreements.

Users may request deletion of their personal information by contacting us at info@sveves.org.

Certain information may be retained where required by law or where necessary for security, fraud prevention, dispute resolution, or enforcement purposes.

5. Sharing Information with Third Parties

5.1. No Sale of Personal Information

Sveves Labs does not sell users' personal information to third parties.

5.2. Service Providers

We may share limited information with service providers that help us operate the Services, including providers of:

• Hosting and cloud infrastructure;
• Databases and storage;
• Analytics;
• Authentication;
• Crash reporting and diagnostics;
• Security and fraud prevention;
• Customer support and related technical services.

These providers receive information only as reasonably necessary to perform services for us and are subject to their own contractual and legal obligations.

5.3. Legal Requirements

We may disclose information where we reasonably believe it is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;
• Protect the rights, property, or safety of Sveves Labs, our users, or others;
• Investigate fraud, abuse, security incidents, or violations of our Terms of Use.

5.4. Aggregated and De-Identified Information

We may use or share aggregated, statistical, or de-identified information that cannot reasonably be used to identify an individual user for analytics, research, product development, and similar purposes.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information associated with you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of your data in a structured and machine-readable format where applicable.

To exercise these rights, contact us at:

info@sveves.org

We may need to verify your identity before completing certain requests.

7. Children's Privacy

Sveves Labs Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe that a child under 13 has provided personal information through one of our Services, please contact us at info@sveves.org.

Users who are minors in their country or region should use our Services only with the permission or supervision required by applicable law.

8. International Data Transfers

Our infrastructure and service providers may operate in different countries.

As a result, information may be transferred to, stored in, or processed in a country other than the country in which you live. Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we take reasonable measures designed to provide appropriate safeguards for international transfers.

9. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, platforms, software, or services.

Their handling of personal information is governed by their own privacy policies. Sveves Labs is not responsible for the privacy practices, content, or security of independent third-party services.

10. Different Sveves Labs Products

Sveves Labs develops different types of products, including mobile games, applications, messaging products, and communication services.

Not every Service collects or uses every category of information described in this Privacy Policy.

The information processed by a particular Service depends on its functionality. We aim to collect only information reasonably necessary for providing, securing, maintaining, and improving that Service.

Where a specific product requires materially different data practices, additional privacy information may be provided within that product or on its associated website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the effective or revision date at the top of this document.

Where required or appropriate, we may provide additional notice through the relevant Service, website, or email.

Your continued use of the Services after an updated Privacy Policy becomes effective is subject to applicable law.

12. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

Sveves Labs
Email: info@sveves.org